Frequently Asked Questions
There are several options of payment depending on the currency chosen on our websites. In the case of Mexican peso (MXN) you can pay with Debit or Credit Cards issued by Visa, MasterCard, American Express, Discover or Diners. You can also make payments via deposit or transfer at the bank branch of your choice, make payments at convenience stores of the most recognized chains by choosing "Checking" as a method of purchase or trust in the security that Paypal offers.
We have a package for lodging at the Occidental Hotel at Xcaret Destination which includes unlimited access to the Park Xcaret. For now, this is the only package with hotel. We do not have packages that include flight tickets.
If you want to check our current promotions, visit here.
If you buy a package with entrance without transportation, you have 7 days to gain access to all parks, from the date of the first visit. If your package has transportation you have a period of validity of 14 days for all the tours, from the date of the first visit.
Depending on the combination you can visit one Park per day or two parks on the same day. For more information about the different combinations you can do, communicate to our contact center where an agent will help you to put together the package that best suits you.
Xcaret offers a seniors discount of 50% off on entrance tickets to the park (valid only at the park's ticket booths) presenting an INSEN or INAPAM credential issued by the government of Mexico. You can validate this discount through our contact center or at the ticket office of the Park.
We grant a 10% discount on purchases you make through our web sites or via our contact site, provided you do it with at least 7 days prior to the date of your visit. And when making your purchase with 21 or more days in advance, you get a 15% discount.
Yes, you can apply interest-free monthly payments with participating cards by shopping at our web site, our reservation center and booths.
Yes, you can always buy with the card of another person as long as on the day of your visit you present at the ticket booth of the Park, the copy of the official identification of the owner of the card and the copy of the credit or debit card that was used to pay, in both cases copied by both sides and signed by its owner.
At the moment you purchase online and you click on "pay", a coupon will appear. This means that your purchase was completed. This coupon must be printed and presented at the parks ticket booths along with the credit card used for purchase and an official ID.